BTAS has five core technology and product competencies
Integrated System Technologies
BTAS core competencies are designing, building, deploying, monitoring and servicing of communications systems from on-premise comms server through to Cloud-based ‘as-a-service’ communications. These offerings involve converged voice, data, video, collaboration and contact centre.
Understanding, building and maintaining secure high performance WAN, on-premise LAN and WI-Fi networks. BTAS delivers convenient, cost-effective and scalable managed network services that are tailored to the business, allowing it to operate at an optimal level.
BTAS offers cost-effective communications carriage solutions including carrier commercial optimisation and services such as IDSN to SIP conversation, unlimited bundled voice plans, ultra-high speed WAN and Internet access.
BTAS delivers easy to understand customised billing solutions to suit business needs – providing high visibility and proactive commercial management to manager your business better.
Reporting and Monitoring
Dedicated in-house, advanced Network Operations Centre (NOC) for 24x7 network and systems monitoring providing assurance that issues are quickly alerted, identified and action taken to resolve.
BTAS NOC features a team of network experts, automated alerting via ‘status wall displays’ email and SMS, as well as a comprehensive capacity, utilisation, performance, intrusion and issue/resolution reporting capability.
Contact Centre Experts
Call centres have evolved to become multi-channel customer contact points involving inbound and outbound calls, web chat, social media monitoring, e-commerce help desk, and CRM and enterprise application integration.
BTAS uses a specialised approach that makes use of the latest contact centre technologies with dedicated contact centre design experts to ensure that the customer is always at the core of the support experience.