Services and Support Agreements
The BTAS approach to support is to tailor a Service and Support Plan to suit each client’s individual requirements. A BTAS plan represents superior value for money.
Our clients gain access to a pool of specialists through our Service Desk, not just for system problems but for operational and technical advice as well.
From our Technical Assistance Centre our experts are able to immediately resolve most day-to-day problems without the need for on-site attendance.
Behind the scenes our product specialists act as a liaison point with the equipment suppliers and third parties to ensure that any issues with warranty, design and integration are fully resolved.
We continue to support systems for many years after the manufacturers have phased out support. This means that you don’t have to invest in a replacement or upgrade until you are ready. Of course, when that time comes BTAS will be there to help out.
Our service and support plans are designed to ensure that all released software fixes are made available even if others have supplied your equipment. Additionally, you are not tied to your existing service provider during warranty periods, as BTAS will manage any claims on your behalf.
Supported Systems
We support the majority of current communications servers as well as legacy phone systems including those from Alcatel-Lucent, Avaya, Ericsson, Fujitsu, Nortel, Tadiran and many more.
Optional Services
The BTAS approach to support is to tailor a Service and Support Plan to suit each client’s individual requirements. Go to our Optional Services page to see examples of additonal services that can be included in your Service and Support Plan.
To find out more about our Service and Support offer or to request a competitive quotation, please call BTAS on 1300 55 44 11 or simply complete our on-line enquiry form.
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