Services and Support Add-on Packages
In addition to the usual parts and labour with guaranteed response times, the BTAS Service and Support plans may include a number of add-on options that are essential to the smooth running of your business.
The BTAS approach to support is to create a Service and Support Plan to suit your unique requirements. Working with you, we can package the standard offering with selection of add-on modules so that you have all the cover you need.
Optional Modules
Alarm Monitor
System Alarms are automatically detected and reported by the customer's communication equipment to the BTAS Service Desk. Many system problems can be repaired remotely even before the customer experiences any service disruption.
Advanced Battery Management
The Advanced Battery Management module involves periodic checks of the battery and power installation by a power systems specialist. A comprehensive report is issued including important an action plan for recommended improvements.
Carrier Management / Third Party Management
If you don't have the internal resources, we can take ownership of all problems including those that extend into the public network or third party peripherals, so that you don’t get caught in the middle trying to solve the blame game.
Coverage Period Upgrade
Service and Support coverage can be extended to 24 hours a day, 7 days a week, every day of the year. If your commications systems are critical to your operations beyond the standard 8:30am to 5:00pm coverage then the coverage period upgrade is right or you.
Data Back-up
This service includes the off-site storage of back-up copies of the system and configuration records. This is a sensible low cost simple business continuity measure. Additionally, it allows us to mirror a client’s system in a controlled laboratory environment so that we can investigate fault conditions “off site” thereby minimising disruption to the client’s business.
Daylight Savings
BTAS will remotely change the Communications Equipment in-built time clock twice a year within one business day following the shift to/from local daylight savings time.
Optionally, the module can be upgraded so that the equipment time will be adjusted on the day of the daylight savings time change.
Helpdesk Service
The Helpdesk service consists of assisting End-Users in the usage of their communication station and associated features (such as password, voicemail, basic telephony features, etc.)
Moves Adds & Changes Packages
A defined number of remote and/or on-site moves, additions or administrative changes (MACs) may be included or added to a Service and Support Agreement.
Password Management
Password management consists of routinely changing system(s) passwords in line with the customer’s security policy.
Periodic Inspection (Preventative Maintenance)
The Periodic Inspection service consists of performing periodical preventative actions on previously deployed Communication Equipment.
These preventative actions are performed without affecting the normal usage of the Communication Equipment by the End-Customer. They may be performed remotely or through on-site visits.
To find out more about our Service and Support options, or to request a competitive quotation, please call BTAS on 1300 55 44 11 or simply complete our on-line enquiry form.
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