Genesys
An Alcatel-Lucent Company
Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company, is 100% focused on software for call centres.
Genesys recognises that better interactions drive better business and build company reputations.
Customer service solutions from Genesys deliver on this promise for Global 2000 enterprises, government organisations and telecommunications service providers across 80 countries, directing more than 100 million customer interactions every day. Sophisticated routing and reporting across voice, e-mail and Web channels ensure that customers are quickly connected to the best available resource - the first time.
Genesys offers solutions for customer service, help desks, order desks, collections, outbound telesales and service, and workforce management.
Alcatel-Lucent / Genesys - First in Contact Centres
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10 of 10 |
Top telecommunications companies use Genesys |
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Top 2 |
Top automakers use Genesys |
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3 of 5 |
Top airlines use Genesys |
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3 of 5 |
Top banks use Genesys |
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3 of 5 |
Top computer companies use Genesys |
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3 of 5 |
Top utilities use Genesys |
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4 of 5 |
Top health-care companies use Genesys |
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5 of 10 |
Top securities companies use Genesys |
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5 of 10 |
Top insurance companies use Genesys |
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Partner InformationProducts» Omni Genesys |
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