Music on Hold
Here is some interesting research on customer behaviour for you to think about.
- 60% of callers placed on silent hold hang up (AT&T)
- 30% of callers who hang up on silence, don’t call back!
- 88% of callers prefer to listen to music and information on hold
- The average executive spends 15 minutes every day (60 hours a year) on hold
- Callers listening to information and music stay on line up to 3.5 minutes longer.
- 20% increase in requests for additional products and services mentioned on hold.
- 7 out of every 10 business calls are put on hold. What are your customers listening to?
- Nobody likes boring long messages or old elevator music. Effective voiced spots can work much better, and always with good music.
Can you afford not to have a modern on hold solution?
The "Set and Forget" Solution
If you are after something simple that offers flexibility and stability then the musiconhold DP-400 is the one for you. Using Compact Flashcard the DP-400 is a solid state easy install, zero maintenance on-hold player, loaded with 48 minutes of generic music on hold (Voice Optional). The solution comes complete with a Line Isolation Unit and a two year warranty.
Multi-Site and/or Regular Changes
If you want tomorrow’s technology today, have more than one office to manage, or just want regular professional updates, then it does not get any better than the WC04. For a once off fee this solution will revolutionise the way you manage your music on hold.
Driven by software from your desktop, this IP enabled player features an inbuilt line isolution unit, pre-program upload and a 3 year warranty. Updated personalised monthly or quarterly on hold voice and music mixes delivered direct to the unit from the studio.
Support, delivery and Installation
Music On Hold products plug directly into an existing MoH socket on most telephone systems. All MoH equipment supplied by BTAS includes an ACMA approved Line Isolation Unit.
If required, BTAS can supply Licence Free music with the solution meaning that APRA/PPCA licences are not required.
For help in choosing the right Music On Hold solution for your business, please call BTAS on 1300 55 44 11 or simply complete our Sales Enquiry Form.
Other Telephone, Headset and Conference Products available from BTAS
- Alcatel-Lucent - IP and Digital handsets
- Alcatel-Lucent Mobile IP Touch & DECT Handsets
- Avaya Handsets
- Ericsson Handsets
- Fujitsu Coral Flexset Handsets
- Interquartz Telephones
- GN Netcom Headsets
- Music on Hold
- Nortel IP Telephones
- Nortel Networks TDM Telephones
- Plantronics Headsets
- Tadiran Flexicom Flexset Telephones
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