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Alcatel-Lucent Contact Centres

Alcatel-Lucent Contact Centre Solutions provide a comprehensive response to any business need for organisations that have made excellence in customer relationships the cornerstone of their strategy.

The OmniTouch provides the applications necessary for mid-market, value-oriented contact centres, while the OmniGenesys suite of applications satisfies every need of even the most sophisticated, performance-oriented organization.

Finally, OmniTouch Call Centre Office is designed to provide all of the necessary tools for small enterprises requiring contact centre applications.

Which Alcatel-Lucent Contact Centre?

Alcatel-Lucent OmniTouch Contact Centre Solutions – OmniPCX Office and OmniPCX Enterprise:

• Ease-of-use functionalities, minimizing Total Cost of Ownership (TCO) and system operating expenses.

• Used by more than 10,000 companies worldwide

• Primarily voice call distribution and agent screen pops (CTI); OmniTouch suite includes IVR, email and outbound capabilities.

Alcatel-Lucent OmniGenesys Contact Centre Solutions – Award-winning Genesys technology integrated with OmniPCX Enterprise via Routing Services Intelligence (RSI) interface, which enables:

• Embedded functions/fewer servers, equals a 20%-30% lower TCO than Genesys on other platforms

• Centralised management of both environments

• Guaranteed switch-over from OmniGenesys to OmniTouch in case of failure

More Contact Centre Products

Alcatel-Lucent Information

  » Alcatel-Lucent Partner Page
  » George Patterson Y&R Case Study
  » Globus chooses Alcatel-Lucent Contact Centre
  » BTAS - Alcatel Partner of the Year 
  » Makita Contact Centre Case Study
  » Premiere Global Services Case Study 
  » Ten Millionth User on OmniPCX Office

Alcatel-Lucent Products

» OmniPCX Office 
» OmniPCX Enterprise
» Extended Communications Server
» OmniVista
» CrystalSec Security
» Contact Centres
» Hospitality Solutions
» OmniAccess
» OmniSwitch
» OmniStack
» OmniTouch Conference Module
» OmniTouch Unified Communication 
» OmniAccess WLAN
» Alcatel-Lucent Handsets

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