ADDCOM Contact Centre Soluitons introduces Voice-over-IP Recording for Alcatel Systems
Press Release - Sydney, Australia.
28 August 2006. ADDCOM Contact Solutions announced today the introduction of Voice-over-IP (VoIP) recording for Alcatel Systems. Now ADDCOM can record VOIP from the Alcatel OmniPCX IP phones.
A major advantage is the ability to mix VOIP and traditional Analogue and PBX digital handsets within the same recorder mainframe. ADDCOM can now also decode the Alcatel signalling while also being able to provide the Cli dialled number and record on demand feature from the handset without a CTI connectivity to the Alcatel switch.
The Alcatel digital handsets that are supported are shown below:
IP Touch 40XX series - 40XX IPe-Reflexes series
- PIMphony/Basic /Pro /Team
IP compressions and signalling supported include the following:
- G711
- G729A
- G723
- h323.
- SIP
In line with the leading digital interface technology, ADDCOM decodes additional call data such as the called and calling party numbers directly from the network. This VoIP recording solution fits seamlessly into the current product portfolio of the ADDCOM CallServe II and ADDCOM RecorderLink Pro.
About ADDCOM Contact Solutions
In July 2003, ADDCOM acquired the recorder business of Thales Contact Solutions. Having operated in Australia for 40 years, strong connections were established in the recording and related application markets especially in Contact Centres, Public Safety, Financial Trading and Air Traffic Control making them a leading supplier of specialised voice recording and replay. ADDCOM Service Centres also service and maintain Multi Channel Digital recording systems. ADDCOM currently provide service and maintenance to 90% of Public Safety industry in New South Wales, as well as financial markets.
For further information please contact BTAS on 1300 55 44 11. Alternatively, complete our sales enquiry form and we will have a representative contact you within one business day.
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