Unified Communications and Mobile Integration & Management: Combining to Revolutionise Modern Business

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In today’s business environment, it is vital to 'stay ahead of the curve', so to speak. But, in an ever changing market, how can this be reliably achieved?

Well, in fact, it is not so difficult. The core principles of business – communication, convenience, and efficiency – have remained unchanged. All that is different today are the means by which we pursue these objectives.

In this article, we will be looking more closely at how integrating mobile management with unified communications represents an opportunity to make your people even more productive wherever they work.

Let's take communications as our first example. If a modern organisation is to 'stay ahead of the curve' – stay relevant, competitive and improve their customer relationships - they need to pursue clear, effective communication between their staff, and with their customers, partners and suppliers.

This has been be achieved by deploying the traditional communication channels – such as email, voicemail or SMS – but can now be enhanced with more sophisticated technologies: social media, video, desktop  & app sharing, collaboration, and even the increasing use of AI, for example.

In short, today an organisation has available many technologies to support effective communication, both internally and externally, the important part is to know what best suits their business.

Doing Business Anywhere, Anytime

The biggest change in communications in recent years – the one which has exciting potential for doing business anywhere – is convergence.

What was once disparate – desktop phones fixed in place vs. mobile – can now be unified:  with voice calls, VoIP calls, mobile calls, emails and messenger platforms providing a unified inbox containing all messages and calls, often on a single, secure, business-grade platform, accessible from multiple devices:  mobile phone, tablets, PCs and phones.

Effective collaboration is now easier to achieve and to maintain thanks to unified communications technologies driven by cloud, mobile and hybrid structures. All of which contribute to doing business anywhere, anytime.

Moving Forward with Unified Communications and Mobile Management Integration

So, what will this union of concepts look like? Well, consider the technology which is already in place within a modern business; the remote-capable devices which have already been brought into workplaces – such as smartphones, tablets, and laptops which have been revolutionising the way in which we work.

Next, think about the connectivity provided by data networks, such as LAN, Wi-Fi, WAN, VPNs, fibre broadband, and consider the way in which faster connectivity has enabled access to information on any device at any time.

Finally, think about the different means of collaboration discussed above, like screen-sharing, video conferencing, instant messaging, file sharing, collaborative applications, social media channels and more.

By bringing all of this together, we can create seamless communication channels, working in harmony with maximum efficiency, making not just communication, but also information sharing and collaboration frictionless. Less wasted time and energy, improved communications with partners and suppliers and better still – smoother and more efficient communications with your customers.

BTAS and imei, a mobile integration & management firm are merging to create unprecedented solutions for businesses to get the best out of converged communication systems, mobile management and collaboration.

The benefits of convergence to your organisation are worth a short conversation with BTAS – call us today on 1300 55 44 11.

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