A TechTargets article reveals the challenges organisations face in creating a successful and smooth transition to Unified Communications. The main obstacles are lack of information about the tools at hand, and inadequate employee training on how to use them, which leads to lack of engagement and low usage.
The article quotes independent research by Nemertes, and highlighted conclusions include:
Enterprises are struggling with unified communications (UC) success because employees are not adequately trained on the applications or they simply don't know their company has the tools.
Some IT departments are frustrated they can't get employees to use new UC tools, which can include telephony, video capabilities, cloud, conferencing and collaboration apps.
Often IT rolls out a new UC product and makes sure it works properly, yet no one is there to train employees on the ‘cool new tools’.
A clear disconnect exists between the IT rollout and the employee uptake.
Notifying employees about the new service may simply hinge on a quick, ineffective email.
Companies generally rate their UC success via metrics like employee usage, user feedback and business impact. Evidently, employees are simply not using UC tools.
For its report, Nemertes interviewed 50 senior-level IT leaders representing 45 companies, mostly with 2,500 employees or more. In 2015, about 61% of benchmark respondents rated their UC efforts as successful or very successful.
In 2016 that number is down to roughly 43%. Lack of use was the biggest reason for the drop-off.
You can read the full TechTargets article here.
BTAS Unicoms provides mid-sized organisations with integrated voice, video, messaging, data, mobility services and collaboration tools that are secure, robust and agile. Our deployment communication and training processes work hard to ensure your staff are prepared and ready for the change to modern Unified Communications (UC) in the workplace.
The BTAS approach to improving uptake and user engagement is by involving users earlier in the deployment process with clear, concise, relevant information that prepares the way for UC becoming a reality.
The internal information campaign is supplemented with structured in-person training coupled with self-paced web learning, online knowledge-bases, clear ‘how-to’ guides, quick reference cheat-sheets and FAQs.
We believe the successful uptake of UC depends heavily on user engagement and we make that a central part of UC deployment.
Visit our product page to learn more.