The Benefits of Unified Communications

Unified communications (UC) has the ability to streamline all channels of communication, converging email, instant messaging, voice and data to ensure all of your systems and software are speaking to each other. It’s also easy to use, with one user interface for all staff across a range of devices most applicable to them.

Single interface

With UC, you will have access to the office via a range and multitude of devices, whether it is smartphones, PCs, laptops, or tablets. This means you are able to create your office environment anywhere you please, and work just as effectively.

You will also have a single interface on your PC, smartphone, or tablet. This enables you to see in a handy overview every colleague, their current status, what device they are using, and options on how to contact them.

Convergence can significantly improve the way you, groups and companies interact. This is because a single, streamlined platform increases response times and bridges gaps between dispersed teams, while real time, effective communication can increase decision making in the business.

More functionality

UC comes with advanced telephony functions such as short-number dialling, which eliminates the use of area codes, and is particularly helpful with businesses that are located across geographical areas. There is also a unified voicemail box that works for multiple communication devices, such as a desk, home, mobile, or IP phone connected to a computer.

Advanced call forwarding supports different types of devices and incoming calls can search for an idle extension in a department. Multiple devices can also be set to ring simultaneously regardless of their location, ensuring the caller gets through to the right person at the right time.

You can also make use of a single number for all of your phone devices. With it, you can start a phone call from the desk phone and continue the call on the smartphone as you walk away from the desk and out of the office.

Bringing workers together

Today’s modern workplace is no longer limited to the office desk, with staff often working outside of the office in various capacities. Mid-sized organisations of 100 to 1000 can use UC to achieve greater efficiency from staff and infrastructure through smoother and more reliable communications.

BTAS Unicoms provides mid-sized organisations with integrated voice, video, messaging, data, mobility services and collaboration tools that are secure, robust and agile. Our solution is designed to help staff easily contact (presence), communicate (voice, video, and conference), and collaborate (share and edit documents) with their internal or external stakeholders.

Contact us today to find out how BTAS Unicoms can enable your business.

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