Improve Connectivity - Improve Collaboration

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How to make it easier for your employees to work together. 

Up until recently, ‘collaboration’ may have seemed like an unquantifiable buzzword. However, international professional services agency, Deloitte, just put a figure on it - and they’ve found that collaboration is worth 46 billion dollars in Australia alone. 

According to a recent study Deloitte conducted for Google, “Companies that prioritise collaboration are twice as likely to be profitable, five times more likely to experience a considerable increase in employment and twice as likely to outgrow competitors.”

Maybe it’s not just a buzzword after all.

What does collaboration really mean?  People within organisations have been working together – collaborating – for decades, that’s how work gets done, what’s changed?

The speed of business has changed; organisations are trying to accomplish more with less – reduced resources, smaller budgets, fewer people.  Technology has increased the speed and reduced the cost of communication which means customers and suppliers expect responsiveness, fast turnarounds and more detailed, complete information.

How can these expectations be met?  With better internal collaboration:  Employees being better informed, having easier and speedier access to colleagues reduces internal ‘friction’ and allows more to be done.

Improved collaboration allows staff to complete tasks efficiently; speeds up the internal processes; removes obstacles and blockages, and has also been found to increase employee satisfaction by making it easier for workers to learn and understand how parts of the organisation function and work together.

If you’re looking to boost productivity and employee satisfaction through collaboration, here are three simple ways secure unified communication technology can help your organisation:

1. Presence Technology

When incorporated into your unified communications platform, presence technology allows your employees to see exactly who is available to communicate at any given time, and how best to communicate with them.

By knowing who is available and unavailable, it encourages employees to call one another, which can be further encouraged with the addition of click-to-call capability; which lets the user call another employee by simply clicking on their contact details.

2. Instant Messaging

While many still see instant messaging as a distraction in the workplace, when it’s combined with presence technology - and staff are trained on how to use it properly - there’s no denying that instant messaging can boost collaboration by making it quick and easy for employees to contact each other and get answers to simple queries fast.

As we’ve covered in a previous blog post, instant messaging has been shown to increase response time and it encourages users to be brief and to the point. This helps to reduce the time it takes for decision making, solving problems, or completing tasks; which allows employees to achieve more each day.

The real value is in breaking down the ‘formality’ of setting meetings and email exchanges for the simpler every day – business-as-usual queries and tasks.

3. Video Conferencing

With video conferencing, you have in the instant benefit of being able to have face to face communication with anyone in the world. However, you don’t have to be on the other side of the world to get the full benefit of video conferencing.

Even for mid-to-large sized companies with 100 to 1,000 employees, video conferencing can be used to eliminate the lag caused by travel to and from meetings, traffic and weather incidents, or even in situations where companies are split across several floors or buildings.

It may seem lazy at first, but the easier you make it for employees to communicate with each other – the more they will.

BTAS Unicoms can help your employees communicate and collaborate, by giving them the platforms, and the training required to incorporate modern collaboration techniques into their work procedures.

To find out more about BTAS Unicoms, just click on our product page.

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