Maintaining a healthy, glitch-free network environment often requires a lot of time and effort by a company’s IT team. Although there are several technologies that can help, the IT team may already be preoccupied with everyday tasks such as help desk tickets, and checking server logs and backups.
A company may not have the budget or manpower to proactively manage and optimise its network, let alone deal with incoming security threats. Strategic investment in network monitoring may be the solution.
Document what you have
Over time, more devices are added to the company network, to the point where you may lose track of what is connected. With a small and simple network, a diagram can be created to show where devices are located and how they’re connected, but this may be difficult with larger networks found in mid-size businesses.
Network monitoring is able to detect and inventory devices both quickly and easily. After the end of the inspection, you will have a live map that provides an accurate view of the network infrastructure, making potential improvements easier to spot.
With new devices regularly being added to a company network, regular inventorying is required to ensure there are no sudden outages, poor network performance, or security breaches. For an IT manager, this in itself could become a full-time job.
Network monitoring pings devices in real time and updates their status on the map, meaning you do not spend time tracking down devices by yourself. You can also rely on network monitoring to notify you when preset thresholds are being exceeded and require your attention.
The network monitoring may be done by technology, but it is the people at the network operations centre (NOC) that observe and interpret the flow of data and notifications. When thresholds are being reached or exceeded, the NOC team is there to act on the alerts and inform you of the situation.
This means you are always aware of the network’s health and reliability, regardless of whether you’re out in the office or at a satellite branch. When the network monitoring spots an issue, you will be immediately informed so that you can act upon it and stop it escalating to a serious fault.
Most of the time your network will be running fast and reliably, and the network monitoring will just continue to observe unobtrusively in the background. But when something starts to go wrong, it can help with the detection and remediation of issues.
Because network monitoring inventories all devices and shows the physical connections between them, anything out of the ordinary can be quickly identified on the network map. In addition to having the information to find the root of a network issue, you are able to use the key performance data to predict the impact of a potential outage.
Focus on what really matters
When it comes to monitoring your communications setup, BTAS Optima is our end-to-end reporting, monitoring and incident management service. This includes 24/7 network monitoring and managed security by our dedicated Network Operations Centre (NOC).
For the initial four week period, the network environment and its critical elements will be mapped. Alerts and thresholds are then adjusted so that we only report on what is important at the right time.
The network monitoring, reporting and notification is entirely done by BTAS, meaning there is no need for you to invest in any new infrastructure or IT staff. This frees up time and resources that you can use to improve productivity in other parts of the business.