What Are The Benefits of IP Phones?

The analogue telephone has been an office mainstay for many decades. While the look and feel of a desk phone may not have changed much in that time, its functionality has evolved to support digital.

With an analogue phone, calls are placed using a traditional public switched telephone network (PSTN). An IP phone differs by transmitting telephone calls over an IP network, such as the Internet.

With analogue phones, a separate network with telephone cables is typically needed together with the IP network used for data. What an IP phone does is remove the need for the telephone cables and simplifies the communication setup to a single IP network to build and maintain.

Flexible and functional

IP phones can share the network with computer data networks. Most companies use two cables coming from the network switch for redundancy, but it is possible for a single cable from the network switch to connect to the IP phone’s two port switch, and a computer connected from it with another network cable.

If an IP phones needs to be moved from one desk to another, it just needs to be connected to the data network and the configuration and extension will be automatically activated. Any configuration changes or maintenance can also be done remotely using a remote network or over the Internet.

The limitations of analogue phones meant they could only have one extension number. By relying on a data network, an IP phone can have multiple extensions set up for different purposes.

IP phones have the ability to be integrated with PCs for softphone functionality. By combining the two technologies, a user can click on a phone number on a webpage to make a call with the IP phone, receive email notifications of new voice mails, and much more.

The new way to communicate

IP phones have tended to be costlier than analogue handsets, but over the years prices have come down and made them more affordable. Switching to IP phone not only provides more functionality to end users to make them more productive, but also also helps reduce telephony spending with simpler maintenance.

One of BTAS’ more popular services is moving companies from their costly analogue infrastructure to a cost effective digital one. By migrating a business to an IP phone environment, BTAS can help them save up to 30% of their telecommunications costs.

BTAS Snapshot provides a high-level management summary of the current status of the organisation’s communication environment and how a digital telephony setup can benefit the company. The on-site and remote discovery, analysis and measurement activities take on average three weeks, and are followed by a detailed report and stakeholder presentation.

BTAS Unicoms can be laid on top of the new and improved infrastructure. Various communication end-points, such as desk phones, conferencing, mobile devices and PCs, can be brought together into one seamless user experience, allowing an organisation to have easier, faster connection with customers, partners and suppliers.

Contact us to find out more about how the switch to IP phones can help your business today.