Why Is Hotel Wi-Fi Slow?

Your Wi-Fi at home may be fast, but when you use it at a hotel it turns out to be slow and unreliable. It may seem like good Wi-Fi would be a given in today’s connected environment, but there are several reasons why the Internet may be lagging at hotels.

For one, travelers, road warriors and conference attendees of today are more connected than they ever were. Recent research by Global Web Index has found that digital consumers now own 3.64 connected devices, which means a hotel guest is likely to bring and connect more than one device to an access point.

There may be more connected devices appearing on the market, but the hotels’ wireless may not be keeping up with the trend. Hotels may start off with an aging DSL or T1 connection for their wired Internet, but instead of migrating to a faster line, they stayed with what they had and just added wireless access on top of it.

The Wi-Fi the hotel is using could also be behind times, with many sites relying on the older 802.11b or b/g radios. So while your device may be using the latest 802.11ac technology, the access point at the hotel may still be years behind in speed and reliability.

A better guest experience

It may be easy to blame the hotel for their slow wireless, but managing the infrastructure is often done by the outside provider. A service contract typically locks in both the hotel and provider for three year, so the hotel has to reply on the provider to upgrade the services or equipment during the life of the contract.

When it comes time to renew or switch providers, it could be an opportunity for the hotel to take more control of their guest experience and improve their Wi-Fi. If hotels are using outdated Wi-Fi access points, they should upgrade to 802.11ac radios to get the most of the wired connection powering them.

Your existing wired connection may have served the hotel well in the past, but it is likely based on old copper wiring that offers limited bandwidth. If it’s available in the hotel's location, it could upgrade to a fibre optic connection that offers significantly more bandwidth for both downloads and uploads.

While it may be tempting to completely migrate to a wireless environment, there may still be a place for wired access. Some guests may prefer to avoid any speed issues associated with Wi-Fi and connect their device via Ethernet.

Time for an upgrade

With today’s guests demanding continuous connectivity and greater autonomy in anything they do, hotels need to have the right infrastructure in place to deliver these services. A hotel knows it cannot run out of water or bars of soap, towels or other essentials, and nowadays bandwidth falls in the same list of essentials.

BTAS Network is our end-to-end management of your local area network (LAN) and Wi-Fi. Not only do we offer choice when it comes to the right network for your BYOD strategy, we also provide you with a variety of ways to invest in it.

In additional to capital and operational expenditure options, BTAS Network is available as NoD. It also comes with 24/7 network monitoring and managed security by our dedicated Network Operations Centre (NOC).

By offering BTAS Network as NoD, customer can have an experience that is faster and less complex. They also have the ability to cut costs, in some cases getting 120% network capacity for only 70% of the cost.

To find out more about BTAS Network and how it can help your business, visit the product page or contact us.