The current challenge that organisations face is that workers, both mobile and at-desk, have difficulty communicating and collaborating with each other because the process of “phone-tag” delays important tasks and decreases productivity.
A study performed on 500 employees (Webtorials Editorial and Analytic Division, 2015) showed that workers waste time every day by trying to communicate with the right co-worker. Specifically, workers spent 0.6 hours per day handling incorrectly routed phone calls and 1.4 hours attempting to contact co-workers and customers. This wasted energy and time incurs an associated wasted cost.
C-level executives who want to prevent workers spending time using poorly designed IT systems should employ a unified communications system that enhance collaboration and increase productivity through faster communication.
The UC Solution
Case studies done on multiple organisations (Webtorials, 2015) that started using unified communications show that there was a:
26% decrease in time spent trying to contact the right co-worker or customer
15% decrease in time spent cutting out spam emails/unwanted calls
27% decrease in time spent scheduling meetings
It was clearly seen in the study that UC systems led to a more productive and efficient working environment.
Another important element of UC is that it can be extended outside the organisation’s walls to mobile or remote workers.
New research has shown that there is an expected increase in the number of workers who are mobile-enabled in 2016. In fact, according to a number of IT managers in Australia, there is expected to be an increase of more than 100 per cent of employees who will require mobile solutions within the next 12 months.
According to ARN (July, 2015), an increase in mobility through unified communications means an increase in speed, and therefore, efficiencies. Employees have the power to access and utilise information wherever they are. Additionally, if employees have more information at their fingertips, they have a more targeted information base to make the best business decisions.
Enabling mobility within mid-sized businesses should become a priority for C-level executives to increase productivity, employee satisfaction and ultimately, profitability.
The Effect of UC on Cost and ROI
The common misconception about UC is that there is a higher total cost of ownership (TCO) and not an impact on return on the investment (ROI).
This is not the case. According to Sage Research, organisations that use a single UC vendor have a 43% lower TCO than organisations that utilise multiple vendors for their IT&T communication services.
The source of savings is the reduced deployment and maintenance costs. Additionally, UC reduces costs spent transporting workers for meetings as workers would have a variety of channels with which they can communicate with customers, vendors and co-workers. The study found that, overall, the successful implementation of a UC system with video conferencing meant:
71% of organisations improved team work
Travel associated costs were reduced by 30%
UC for your Organisation
After discussing the above-mentioned benefits, it is a clear choice for organisations to choose unified communications. The implementation will benefit IT managers and C-level executives alike by boosting productivity, and promoting faster collaboration for all workers.
BTAS Unified Communications Solution
BTAS is a leader in creating and implementing Unified Communications for mid-sized businesses in Australia. With over 21 years of experience, BTAS specialises in understanding the specific needs of your business and providing high quality IT and telecommunications solutions.
BTAS Unicoms ensures seamless communications and secure collaboration which means that employees are effective no matter where they are.