The integration and the right mix of technologies, performance management and monitoring into your existing communications environment can generate savings of up to 40% of operating budgets.
This is possible by using an appropriate blend of:
- Cloud services - moving the back-end communications servers into a data centre-based cloud environment
- On-demand services - configuring features and functions according to user needs and profiles
- Mobile integration - using software-based phone apps and other collaboration tools on mobile devices
- Data networks - consolidating WAN pipes and technologies
- Monitoring and reporting - proactive monitoring of traffic, bottlenecks and performance
while at the same time keeping and re-purposing the best of your current investment across your communications environment.
The net effect is the ability to cost-effectively keep the back-end infrastructure - servers and systems - always up-to-date with the most current software versions, while enabling options for rapid and cost-effective enhancements to the overall functionality.
Hybrid On-premise and Cloud Communications Services: Cloud-delivered communications can easily accommodate your changing needs and preferences over time, meaning you can move freely among public, private and hybrid cloud models. This is the most effective way to plan strategic flexibility into future needs - catering for growth, managing capital investment, and keeping options open for system development.
De-Risk Progress and Upgrades: In many cases, a very effective way to de-risk the move from on-premise wholly-owned communications infrastructure to a fully cloud-delivered system, is by transitioning through a 'hybrid' stage, where existing technologies can be used in conjunction with a cloud-based core infrastructure.
Transitioning over time reduces the strain on technical resources and the amount of new skills and accreditation required; reduces the impact on users - as they retain much of what is already familiar to them often reducing end-user dissatisfaction issues associated with major changes.
Capital Investment Savings / Operating Expense Predictability: Cost savings of up to 40% of the investment in a complete communications refresh have been achieved in real-world examples; with a further benefit of reducing capital outlay, while putting in place a predictable, flexible operating cost model than can flex with demand and makes budget planning and management a much easier task.
Data Network Cost Reduction: Research and market activity point to accelerating trends away from voice, towards data-network based communications:
"Average Fixed Line Voice Port usage by Mid-Market businesses over last the 5 years has decreased by 50%" - BTAS customer base statistics
"The number of seats for hosted business VoIP and unified communications services is on track to more than double between 2012 and 2016" -Infonetics
These trends beg the question "what shape are the company's data pipes in?" not just performance, but importantly, commercial arrangements with WAN carriers, ISDN providers, SIP trunk providers.
Consolidating high volume WAN pipes, re-architecting inter-campus traffic via hub-and-spoke topologies, and removing redundant (but expensive) ISDN links can make a large impact on performance as measured by the end-user experience, as well as achieving significant monthly cost reductions.
Mobile Devices - complimentary to existing desk phones: integrating new full-featured mobile soft phone apps to mobile workers is a complimentary strategy to upgrading desk phones, as mobile workers by definition are mostly out of the office, by providing functionality on mobiles, there are cost savings possible due to a lower requirement to upgrade the mobile workers' desk phones.
In short - increasing functionality while managing costs are no longer at odds with each other.
It is possible to increase features to those users that need them, reduce capital outlay, manage monthly expenses and stay on the latest technologies - by applying the principles of 'Intelligent Communications'.