AGILITY: The ability to adapt rapidly to changes in user demand

In the context of your organisation's communication and data infrastructure, AGILITY refers to the ability to adapt quickly to changes in user demand - planned or unplanned.

New project starts, on-boarding new clients, business expansion, company acquisitions, project completions: these business-related events and others, change the demand for end-user communications, data usage and networks traffic, as well as adding to or reducing user numbers.

For IT managers, the key elements of communications agility are:

  • The ability to easily AND quickly add users when needed, when expansion occurs and/or as the business grows without capital outlays or system upgrades.
  • The flexibility to remove users when demand drops, without paying for capacity that is not needed.
  • The ability to turn functionality on AND off for individual users or groups of users with predefined profiles according to business needs.
     

How is COMMUNICATION AGILITY achieved?

The starting point is the design, architecture and deployment of communication technologies and their associated connectivity, time and resources well spent upfront to understand where changes in demand might come from, who they will affect and how to adjust for these changes when they occur.

PREREQUISITES for AGILE IMPLEMENTATION

To make your communications environment more agile, the starting point is to understand the state of  readiness of:

  1. User Profiles: the creation of end-user profiles around user needs / working conditions (mobile, advanced, contact centre, remote worker etc)
     
  2. Environment Performance: configuration, capacity and utilisation of WAN, back-haul, campus-wide Wi-Fi networks and Voice/VoIP services.
     
  3. Commercial Agreements: contractual obligations and pricing structures with carriers and service providers, and contract expiry/renewal dates.

TECHNOLOGIES REQUIRED

The design of the communication environment includes a combination of technologies, connectivity and services into hybrid mix of:

Current Communication Technologies: Communications core back-end server capabilities, and version/upgradability of applications and operating systems.

Cloud-delivered functionality:  Determining which features/functions can be acquired via cloud - collaboration, mobility, telephony/conferencing, infrastructure  - delivered on demand.

Flexible Networks and Connectivity: Network topology designed for redundancy, easy provisioning and easy capacity/capability reallocation.

Real-time monitoring and reporting: NOC-based end-user experience monitoring and proactive potential issue identification to maintain performance and environment health.

KEY STEPS

  • Discovery - of business needs, user requirements, network utilisation rates and business expansion expectations.
  • Planning  - defining user profiles and identifying the essential services.
  • Design Creativity - leverage on -premise existing core investments combined with cloud-delivered end-user functionality; hub-and-spoke network topology, built-in data carriage headroom.
  • Deployment - centralised monitoring and reporting,  managing network utilisation, reducing bottlenecks, and enhancing the end-user experience

CASE STUDY:
Business Expansion

A business acquisition adds 3 new office sites and 75 new people to an organisation; communications are integrated and people from existing and new organisations are collaborating within 30 days.