The Network Operations Centre is Here For You
The way the Network Operations Centre (NOC) works is that the staff manning it can see if there is an outage or technical issue. The alerts come via email, text, or visually on screens to ensure the NOC staff are informed no matter what they are doing.
For most customers, the NOC’s monitoring will be no different to that of a security guard patrolling. Most of the time the experience will be seamless and in the background, but it will react to and investigate an issue.
Better Decision Making Through Better Information
Monthly reports are generated by the NOC for the customers, outlining what happened in the four weeks and where the infrastructure is headed for the future. For legacy customers, reports outline what the NOC did for them in the month and what may happen in the next one.
In-Depth Monitoring For Peace of Mind
Although the NOC cannot predict outages or breakage, it can assist with forecasting and informing. If a customer rings BTAS to say their network has gone down, the NOC staff will know the nature of the issue and provide an estimated restore time.
Some clients may not even notice an issue until the NOC staff call to inform them about it. In addition to explaining the nature of the issue to the customer, the NOC staff can also find a solution to the issue.
Supporting You the Way You Want
The NOC is open business hours from 8:30am to 5:00pm on Monday to Friday, though there are people on standby outside of business hours. Even though the NOC itself may be unmanned outside of regular hours, engineers are always on-hand to field customer calls.
BTAS also offers additional support should the customer need it. Nestle and Sydney Trains are some customers that have opted in for 24/7 support, while the University of Tasmania has extended support to 6:00pm.
Security and Confidence at the Forefront
The NOC was designed with customer’s security and privacy in mind. The interior of the NOC is not visible from neighbouring rooms, and even some of the NOC staff do not have access to the room outside of work hours.
An encrypted connection is used between BTAS and customers, ensuring that all network monitoring is done securely and discreetly. The NOC’s functionality and data is not stored on-site at BTAS, but on a private Cloud powered by an external Tier 1 datacentre, ensuring the highest possible levels of uptime.